How HEINEKEN reduced training time by 50%

HEINEKEN primarily manufactures a variety of beers, including its flagship pale lager, other international and local beer brands, and non-alcoholic beverages and ciders.

With SwipeGuide powered by L2L, the HEINEKEN team has improved:

-> Onboarding and training experience
-> Global sharing of best practices across 138 breweries
-> First-time-right and reduced rework

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HEINEKEN x L2L achievements

breweries using SwipeGuide

- 0 %

reduction of batch recalls

- 0 %

reduction in training and onboarding time

$ 0 M

per month saved on asset care costs

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instructions available

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monthly views

Expert knowledge management

"SwipeGuide [powered by L2L] is a great tool to make knowledge available on the shop floor. The instructions are easy to use and the user-friendly interface supports knowledge creation by the operators themselves."

- TPM Manager, HEINEKEN Singapore

Use Case #1

Better work instructions for operators

HEINEKEN's frontline has access to digital standards and job aids that make it simple to access the correct operational knowledge in the moment of need.

heineken_20operator_20swipeguide_20app_20insturctions-min

Before

Previously, employees at HEINEKEN relied on manual documentation saved in different areas. Knowledge retention was difficult for employees to manage.

Now

Digital work instructions and skills development accessible on mobile devices at the moment of need give frontline teams the confidence to perform tasks correctly.

Usually, when you generate a lot of information, you tend to save it in different spots. With SwipeGuide [powered by L2L], it’s the perfect tool to be organized and find the information you need fast and accurately.

Arantxa Garcia, Senior Project Manager at HEINEKEN.

Use Case #2

Standard work for supervisors

HEINEKEN uses SwipeGuide powered by L2L to standardize and improve processes throughout their global network of breweries.

Before

Before HEINEKEN's Connected Brewery Program, procedures were followed inconsistently across different shifts and locations.

Now

The digital standard work is implemented across 130+ breweries worldwide as part of HEINEKEN’s “Connected Brewery” program.

Use Case #3

Faster onboarding for new employees

With SwipeGuide powered by L2L, HEINEKEN can get new employees up to speed faster by making sure they can access the information they need quickly from the shop floor.

Before

Onboarding took a longer time to learn processes, and team members relied on learned knowledge to excel in their roles.

Now

Now, skilled people make fewer errors. Immediate access to the right information in 52 languages improves first-time-right and reduces rework and quality issues.

The return on investment

OPIs ↑

HEINEKEN has boosted Operational Performance Indicators by reducing downtime and changeover times.

Extract Losses ↓

Product losses have been reduced dramatically thanks to fewer human errors.

FTR ↑

First Time Right is tied directly to error reduction. This means significantly less waste and a significant reduction in defects.

5S ↑

5S measures hygiene, cleanliness, and efficiency. 5S scores have increased dramatically due to better access to operational knowledge.

CLT Standards ↑

Improved Cleaning Inspection Lubrication and Tightening ensure the success of regular machine maintenance.

Improved Coaching and Training

Daily coaching sessions and One-Point-Lessons are facilitated by SwipeGuide’s intuitive step-by-step interface.

LET'S TALK!

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